Privacy Policy

Who we are:

The Heirloom Sauce Company Ltd trading as Gran Luchito, whose primary location of business is:  Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA

Tel: 0203 291 1951 / Email: [email protected]

Your privacy

At Gran Luchito, we are committed to maintaining the trust and confidence of our web site visitors. We want you to know that Gran Luchito is in the business of selling authentic Mexican food, and not that of selling, renting, or trading email lists with other companies and businesses for marketing purposes. We’re not interested in that sort of thing. But, for your reassurance, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. So grab your favourite jar of Gran Luchito salsa, some of our authentic tortilla chips and read on.

Gran Luchito tracks and gathers information on this website that helps us to identify our visitors’ needs related to our website, our products, and our services.

You have the option to provide personal information when registering to receive our monthly newsletter as well as via the [email protected] email address in the Contact section of the website. This information will include your name, contact details, and information relating to your request or registration.


We use a technology called cookies to track patterns of behaviour of visitors on the Website. Cookies are pieces of information the Website transfers to your computer. You may set your browser to refuse to accept cookies and unless you do so you are deemed to have accepted our use of them. The usage of cookies is in no way linked to any personally identifiable information while on our site. When a user closes his browser the cookie session ends.

The following cookies and their usage on our website are as follows:

Mailchimp: As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us directly at [email protected]

Google Analytics: When somebody visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Facebook Pixel: Provides integration between the website and the Facebook marketing channel. We use this primarily to understand the effectiveness of our Facebook advertising in connecting visitors to our website, and to integrate our web shop for customers to purchase our products directly through Facebook. You can read more about the Facebook privacy policy here:

Instagram API: Pulls in relevant Instagram photographs for the product to our website.

Pinterest Pixel: Provides integration between the website and the Pinterest marketing channel for the purposes of remarking advertising involving the use of cookies. We adhere to the Pinterest Advertising Guidelines. For more information please refer to the Pinterest privacy policy.


This Website contains links to other sites. Please note Gran Luchito is not responsible for the privacy practices or the content of any other website to which we link.

Your Personal Data

Where customers use our web shop they have the option to store their personal data by creating an account to make future purchases more efficient. We use this personal data to assist in order fulfilment (for example, we need to know your name and address to post our authentic Mexican food to you). This information is exclusively used for fulfilling orders and is not used for other marketing purposes or given to third parties, other than for essential order fulfilment purposes.

Access to your personal information

YOU are entitled to access the personal information that we hold. Email your request to [email protected].

Notification in case of policy change

By using our web site, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy. We may change this Privacy Policy from time to time and without notice, so make sure you check back occasionally. If we change our Privacy Policy, we will publish those changes right here on this page. If you have any questions or concerns about our collection, use or disclosure of your personal information, please drop us a line at [email protected]

To make sure we’re always at the top of our game, we reserve our right to make any changes and updates to the privacy policy without giving you notice as and when we need to. We’ll always make sure that the most up to date privacy policy is posted on our website though, so you can check it out whenever you like.

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